Professional Support for Processors and Microcontrollers

Software Details

Features

Priority response on critical issues
Access to expert support engineers
Personalized and private web portal
Dedicated support manager to ensure rapid resolution

Supported Devices

Expand All

Processors and Microcontrollers
- Power Architecture
  - QorIQ^® Processors Based on Field Proven Power Architecture Technology P-Series
    - P2040
    - P1021
    - P2020
    - P5040
    - P3041
    - P1024
    - P1025
    - P4080
    - P5020
    - P1010
    - P1022
    - P1023
    - P1020
  - QorIQ^® Processors Based on Power Architecture Technology T-Series
    - T4240
    - T1042
    - T1040
    - T1024
    - T2080
  - QorIQ Qonverge^® Platform: Baseband Processor
    - B4860
    - BSC9132
    - BSC9131
    - B4420
- Arm Microcontrollers
  - i.MX RT Crossover MCUs
- Legacy MCUs/MPUs
  - PowerQUICC^®III (85xx)
    - MPC8544E
    - MPC8547E
    - MPC8545E
    - MPC8548E
    - MPC8572E
    - MPC8543E
    - MPC8533E
    - MPC8555E
    - MPC8569E
    - MPC8560
    - MPC8535E
    - MPC8541E
  - PowerQUICC^® II (82xx)
    - MPC8264
    - MPC8275
    - MPC8265
    - MPC8270
    - MPC8255
    - MPC8266
    - MPC8272
    - MPC8247
    - MPC8250
    - MPC8260
    - MPC8271
    - MPC8248
    - MPC8280
  - PowerQUICC^® I (8xx)
    - MPC859T
    - MPC880
    - MPC870
    - MPC866
    - MPC852T
    - MPC875
    - MPC860
    - MPC885
    - MPC855T
    - MPC859DSL
    - MPC853T
    - MPC850
  - PowerQUICC^® II Pro (83xx)
    - MPC8379E
    - MPC8323E
    - MPC8315E
    - MPC8349E
    - MPC8309
    - MPC8313E
    - MPC8378E
    - MPC8360E
    - MPC8358E
    - MPC8321E
    - MPC8314E
    - MPC8321
    - MPC8323
    - MPC8308
    - MPC8377E
    - MPC8306
    - MPC8347E
    - MPC8343E
- Arm Processors
  - i.MX 8 Series Applications Processors Multicore Arm^® Cortex^® Processors
    - iMX8XLite
    - IMX8MPLUS
    - i.MX8M
    - i.MX8
    - i.MX8X
    - i.MX8MMINI
    - i.MX8MNANO
    - i.MX8ULP
  - Layerscape^® Processors
    - LA12xx
    - LS2084A
    - LS1020A
    - LX2162A
    - LS2088A
    - LS1012A
    - LS1046A
    - LX2160A
    - LS1028A
    - LS1043A
    - LS1021A
    - LS1088A
    - LS1024A
    - LA9310
  - i.MX 7 Series Applications Processors: Multicore Arm^® Cortex^®-A7, Cortex-M4
    - i.MX7D
    - i.MX7S
    - i.MX7ULP
  - i.MX 6 Series Applications Processors: Multicore, Arm^® Cortex^®-A7 Core, Cortex-A9 Core, Cortex-M4 Core
    - i.MX6SL
    - i.MX6DP
    - i.MX6UL
    - i.MX6SLL
    - i.MX6SX
    - i.MX6DL
    - i.MX6Q
    - i.MX6ULL
    - i.MX6D
    - i.MX6QP
    - i.MX6S
Products
- Archived
  - No Longer Manufactured
    - MPC823E
    - LS2085A
    - MPC857DSL
    - MPC8568E
    - MPC823
    - MPC857T
    - MPC862

What isn't covered

What isn't covered under Professional Support Agreements:

Any kind of development project. NXP distinguishes between support and development work. The company offers different business arrangements for development projects.
No IP of any kind
Silicon fabrication or silicon development process, or anything that would interrupt Silicon Hardware design engineers

Why Professional Support

Professional Support Advantage

Solving difficult problems. Recently, we solved RCW issues, IC substitution issues, DDR setup issues, incorrect bypass cap issues and more.
Schematic reviews. We provide the right set of eyes to review your design.
Layout reviews
'Spot Training' - We'll create custom training per your request within reason and deliver via Skype - for example, life of the packet or setting up FMAN
Minor uboot modifications and uBoot tuning
Setup verifications for almost anything - for example RCW serdes validation, DDR configuration, SEC descriptor, and more
Throughput problems - for example one customer freed an entire CPU with just a little help from us.
Emergency boot - for example using priority support, NXP experts once booted a customer board without a console port.
Numerous Linux assistance projects - for example helping to write Yocto recipes.
NXP software experts can provide scoping efforts for large software projects via priority support agreements.

Documentation

Quick reference to our documentation types.

2 documents

^{Fact Sheet}
Professional Support Fact Sheet

PDFRev 6Aug 16, 2022136.5 KBPROFSUPPFSEnglish
^{Supporting Information}
PRO-Support Portal Training

PDFRev 0May 16, 2018581.8 KBPROSUPPORT-PORTALEnglish